Privacy policy
This page explains what information we collect when you visit this website, contact us or book Villa Fleurs à Papillons, what we do with it and how to exercise your rights. We collect as little as possible, and only to organize your stay.
This English version is provided for your convenience. In case of any difference, the French version prevails.
Who is responsible for your data
SAS Fleurs à Papillons, La Mélisse, 97223 Le Diamant, Martinique, France, represented by its President, Colette Erdual.
For any question: [email protected] or +596 696 09 64 16.
The information we collect
- When you contact us (form, email, phone, WhatsApp): your name, contact details and the content of your message.
- When you book: your name, contact details, dates, number of guests and any special requests (crib, arrival time, etc.).
- For payment and the security deposit: your card details are entered directly with the secure payment provider of our booking system and, for the deposit, with the card pre-authorization service we use (Tyllt). We never see or store your card numbers.
- When you browse the website: technical data (IP address, device type, pages viewed), and visit statistics if you accept them. See our cookie policy.
How we use it, and on what legal basis
| Purpose | Legal basis | Retention period |
|---|---|---|
| Answering your questions and sending you a quote | Pre-contractual steps taken at your request | 3 years after our last exchange |
| Managing your booking, arrival and stay | Performance of the rental contract | Length of the stay, then 3 years |
| Invoicing, accounting, tourist tax | Legal obligations | 10 years (accounting records) |
| Website audience measurement | Your consent | 13 months maximum |
| Website security and proper operation | Legitimate interest | As long as necessary, 13 months maximum |
We don't send newsletters, and we never sell or rent any data.
Who can access it
- Colette and Eddy, your hosts, and no one else within the company.
- Lodgify (Codebay Solutions Limited, United Kingdom), which hosts the website, contact form and booking system, and its payment provider.
- Tyllt, the service that handles the card pre-authorization for the security deposit.
- Google, for visit statistics if you accept them, and to display the website's fonts.
- Our accountant and public authorities, only when required by law.
- If you book through a platform (Airbnb, gites.fr, etc.), that platform also processes your data under its own policy.
Some of these providers are located outside the European Union, notably in the United Kingdom and the United States. These transfers are covered by a European Commission adequacy decision or by standard contractual clauses.
Your rights
Under the EU General Data Protection Regulation (GDPR), you can at any time ask to access your data, have it corrected or erased, object to its use, restrict its use or receive it in a common format. You can also withdraw your consent to visit statistics from our cookie policy page.
Email us at [email protected]: we will reply within one month at the latest. If you believe your rights have not been respected, you can file a complaint with the CNIL, the French data protection authority (cnil.fr).
Security
The website uses a secure connection (HTTPS), payments go through a specialized provider, and access to our booking tools is password-protected.
Last updated: October 2026.